I applied online. The process took 1+ week. I interviewed at Concentrix (Belfast, Northern Ireland) in Jun 2019
Interview
quick and easy, not strenuous at all, only takes 30 minutes.
They ask you a number of potential different scenarios you may face while working on the call floor and ask how you may respond to them
Interview questions [1]
Question 1
How would you deal with a customer that wants to leave because of high costs