Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Creatio overall takes an average of 35 days.
Common stages of the interview process at Creatio as a Customer Success Manager according to 1 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Group panel interview: 33%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 2 weeks. I interviewed at Creatio (London, England) in Apr 2024
Interview
Very weird process. They invited me to interview and it seems more like a fact finding mission in terms of numbers of my current organisation. I declined to answer these types of questions in an initial screening interview. Funnily enough I got an email back "I regret to inform you that due to changes in our organizational needs, the position for which you applied is no longer available."
I applied online. I interviewed at Creatio in Oct 2025
Interview
There were three to four stages altogether. The first one is the one with the recruiter, the second one with the hiring manager, then there is an assessment, and then you present that. I made it to the assessment. But the assessment and the role itself didn't make quite sense together. I believe it wasn't connected. There were instructions, but they just let you do things on your own.
The people were nice, the only thing that isn't probably up to par, is the fact that if a candidate is sending a message, as a TA or recruiter, you need to respond, not just cancel calls and not even send good wishes to the candidates.
Straightforward process - 3 rounds. One with hiring manager, one with director level members, and a demo with feedback. Did not make it to further rounds, but was standard to other CSM interviews.
Interview questions [1]
Question 1
Be prepared to talk about your experiences in managing difficult customer situations and how you resolved them. Identify the situation, task, action taken, and the result.