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      Credit Acceptance

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      Bilingual Customer Service Representative Interview

      25 Jun 2025
      Anonymous interview candidate
      Florida City, FL
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Credit Acceptance (Florida City, FL) in Mar 2025

      Interview

      Too Much Effort for Too Little Pay This was one of the most frustrating interview processes I’ve experienced. It took over five weeks just to speak with the VP of Sales, after being told multiple times that he was unavailable due to travel. In total, I had three interviews, each lasting about an hour and a half. When I finally spoke to the VP, the questions felt more inappropriate than insightful. He asked things like, “I’m assuming you make a lot more money — are you okay making less?” and “Are you okay dressing down to go to a buy-here-pay-here dealership?” It left me wondering why they even invited me to the interview if those were their main concerns. To top it off, I was told I’d need to put together a PowerPoint presentation — all for a role that doesn’t seem to warrant this level of scrutiny. By the end, it felt more like I was interviewing to be the next CEO rather than a sales position. After doing more research, I found consistent reviews echoing the same issues: very high expectations, unrealistic commission goals, and a revolving door of employees. You’re expected to sign up two dealerships a month, but they’re extremely selective about partnerships, making it almost impossible to succeed.

      Interview questions [1]

      Question 1

      How do you plan your day?
      1 Answer