I applied through an employee referral. I interviewed at CxRA (Washington, DC) in Oct 2018
Interview
Pretty simple process. I interviewed in 2016 and back then they hired anybody, not sure how easy the process is nowadays. I have to mention the company has suffered in DC they've lost so many contracts. A lot of it is because they did not value their employees, so employee morale was low. After Covid no one wanted to go back to work for this company. I found employment elsewhere.
Interview questions [1]
Question 1
Basic customer service questions and how to respond to disgruntled customers.