I applied online. The process took 2 days. I interviewed at Dialog Direct (Ban Phone Savang)
Interview
Asked easy and basic questions. Asked what my customer service skills were. Also asked how I would handle angry customers. Straight to the point. I answered all the questions and got the job with a breeze.
I applied online. I interviewed at Dialog Direct (Grand Rapids, MI) in Mar 2021
Interview
I was initially contacted through e-mail and invited to a Zoom interview. After the zoom interview I was emailed the job offer that I signed online. Onboarding was all done through email.
Interview questions [1]
Question 1
Have you ever worked in a call center? How would you handle a customer that was upset?
I interviewed at Dialog Direct (Houston, TX) in Nov 2020
Interview
I had to complete an assessment before the interview where I had to complete a typing portion and a mock call portion. Then I received a call to briefly go over the job information and reschedule a second call in interview. The call in interview was a group interview where we received more information about the job.
