Glassdoor users rated their interview experience at Direct Line (United Kingdom) as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Service Advisor and rated their interviews as the hardest, whereas interviews for Customer Service Advisor and roles were rated as the easiest.
The hiring process at Direct Line (United Kingdom) takes an average of 7 days when considering 1 user submitted interviews across all job titles. Candidates applying for Customer Service Advisor had the quickest hiring process (on average 7 days), whereas Customer Service Advisor roles had the slowest hiring process (on average 7 days).
I applied online. The process took 1 week. I interviewed at Direct Line (United Kingdom) (Leeds, England) in Nov 2022
Interview
Video answering 3 questions Followed by remote interview with one person. Answering competency and situational questions. Tell me about a time where you have dealt with a complaint from a customer.
Interview questions [1]
Question 1
Why do you want to work in the insurance industry?