I applied online. The process took 1 day. I interviewed at EXL Service (Gurgaon, Haryana) in Apr 2024
Interview
It was okay .Should know the basic wfm with scenario wise questions. Should know Erlang calculations. Utilization occupancy difference.Chat concurrency. Relation between SL and occupancy, SL and AHT. What is linear calculation of capacity planning.
Interview questions [1]
Question 1
What is Erlang and how you calculate to find capacity?