First, I submitted an online application. After this was successful, I had a phone interview, a branch visit and interview, followed by an assessment day with two interviews. While there are many steps, the pace and process was very quick, with the first three phases occurring within a week. The other steps took a bit longer to organise, but that was down to me as I had commitments that conflicted with the assessment day, however they were very accommodating. The assessment day was relatively easy, if you're keen, a good listener and team player you have nothing to worry about. Supposedly the hardest stage to pass is the branch visitation and interview, this is because you shadow employees to get a sense of the job and also to assess whether you would be a good fit. It is a bit of a strange scenario because you don't work for the company yet but they want to see you in that role, so you have to talk to customers and participate as if you work there. A sure way to pass this stage would be to ask plenty of questions when people are showing you around and get chatting to customers.