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      Customer Success Manager (CSM) Interview

      20 Dec 2021
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Experian (Sydney) in Oct 2021

      Interview

      - 3 interviews/conversations organized over 2 weeks - First with direct reporting manager (30mins) - Second with key stakeholders that the role would be working closely with (1 hour) - Third with the MD (45 mins). The whole process was quick and seamlessly organized through their internal HR (not recruiter) and felt more like conversations instead of interviews. Not one behavioral question was asked and felt very authentic and honest. Was very impressed at the speed of the whole process for a global company.

      Interview questions [1]

      Question 1

      Nothing in particular - general work experience background and how my skills could be applied in this role.
      Answer question
      2