Experian Reviews

Thank you for taking the time to leave a review. We are very concerned with some of the points you have raised and would welcome a further conversation with you, especially as we believe we have made significant progress in many of the areas you have mentioned over the past few years. We completely appreciate and respect your feedback and unique experience, however felt it was important to share some of the context and details relating to the points you have mentioned. With regards to recruitment agencies, over the course of the previous financial year we used agencies to fill 11 of 506 roles. Despite the very small numbers, we work hard to ensure we have great relationships with trusted providers, and so we'd welcome any feedback you have if your experience was with one of our suppliers, as we appreciate that everyone's experience is unique, and we'd love to learn and grow based on more specific details. Our salaries are reviewed annually in line with the external market to ensure that we remain competitive, and this is coupled with the internal salary review and annual bonus scheme which has recently been significantly enhanced in the UK (if you have not attended any of the recent webinars, please contact AccessHR and we will happily send you some information about this). We have also very recently communicated out about an additional share award for our employees, and so please do check your inbox for the details. We work incredibly hard to ensure that our salaries are competitive, but also our overall offering which includes benefits, lifestyle, health and flexibility, both when it comes to flexing benefits and also flexibly working (99% of our employees are working and will continue to work flexibly). With regards to progression, around 40% of our roles are filled internally, and we pride ourselves on the progression and development opportunity that exists at Experian, whether this be via recognition or promotion, formal qualifications, development courses, secondments, Gigs and more. With regards to our colleagues in customer service, we have filled a number of roles internally with colleagues from this area and many individuals at Experian started their career journey in one of the call centres. Regardless of the candidate background or their current role, we consider every application and assess all candidates fairly and transparently, and hire based on merit and nothing else. Again, we appreciate your individual experience and we'd love to be able to chat with you and ensure you are making the most of the opportunities available and that we continue to learn from your feedback. Discrimination is something that we take incredibly seriously - there is zero tolerance for any form of discrimination and we strongly urge you to contact your line manager, HR or myself for a confidential discussion. Please do contact me if you feel comfortable to do so as we'd love to help enhance your overall experience at Experian. Jane Avison - jane.avison@experian.com - Employer Brand Manager

Thank you for taking the time to leave a review. We're pleased to know that you enjoyed the benefits on offer during your time with us. Regarding management, we work hard to ensure that all people leaders are fully trained and supported in dealing with sensitive issues. We don't stop at mandatory training and there are always training courses, webinars, live events and many resources available in addition to support from HR and a dedicated HR business partner. However, we appreciate your experience and we are disappointed to see that this issue may not have been dealt with in the manner we would expect. We are keen to explore this further and understand what more we can do to support, and so if you are happy to contact me, any further information will be treated entirely confidentially. You can do so by emailing jane.avison@Experian.com - Employer Branding Manager