First Direct Customer Service Representative interview questions

I met with an interviewer who sent me all the expected interview process steps. I prepared and it was exactly like they said it would be. The video call went smoothly and was very relaxed. allowing me to feel comfortable and come up with answers I did not prepare before just from memory. but it's best to think using the STAR method.

easy going interview, they asked why you want to apply for the role and answer using star method. You need to read out a script in a way you would speak to customers over the phone.