easy going interview, they asked why you want to apply for the role and answer using star method. You need to read out a script in a way you would speak to customers over the phone.
Very professional. One to one with one of their recruitment specialists. Using competency based questions and tasks. Free teas and coffees. I arrived early for the interview, so they interviewed me soon after my arrival.
Interview questions [1]
Question 1
From the job specification, why would you like to work for First Direct?
I met with an interviewer who sent me all the expected interview process steps. I prepared and it was exactly like they said it would be. The video call went smoothly and was very relaxed. allowing me to feel comfortable and come up with answers I did not prepare before just from memory. but it's best to think using the STAR method.
Interview questions [1]
Question 1
How will you handle a complex query from a certain customer asking for such and such, while also managing security and identification, and adhering to good service.
