I applied online. The process took 5 weeks. I interviewed at Five9 (San Ramon, CA)
Interview
I received a request for an interview with the VP of this department shortly after a screening call with their recruiter. The interview itself went very well. Once completed, I was told that they would like to do a panel interview as next steps and that the recruiting team would reach out to schedule that. A MONTH later I finally heard back from the recruiter asking to schedule the panel interview. I understand everyone is busy, but if you’re truly interested in a candidate, I wouldn’t recommend waiting 30 days to follow up with them.
Interview questions [1]
Question 1
Previous experience and background in a call center environment along with other typical first interview questions.
I applied through an employee referral. I interviewed at Five9 in Mar 2021
Interview
The initial video interview with a company recruiter was great! She showed a genuine interest throughout the interview and seemed to think I was a an excellent candidate for the role. At the end of the interview, I was invited to the next round. The second interview immediately started with a bad vibe when the first interviewer who joined declined to enable her camera due to expressed concern about internet connectivity. The second interviewer was a few minutes late so there was an awkward delay for the actual interview to start. Although I attempted to clearly convey my qualifications and strengths as a candidate, I did not get the impression that they were seriously considering me for the role. With only one of the interviewers using a camera in a scheduled video interview, it added to some frustration missing out on the non-verbal communication. It also did not convey the same level of professionalism that I offered to the interview experience.
Interview questions [1]
Question 1
Besides what is on your resume, can you tell us about yourself?
