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      Fresnel Software

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      Client Success Manager Interview

      13 Sept 2020
      Anonymous interview candidate
      Calgary, AB
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Fresnel Software (Calgary, AB) in Aug 2020

      Interview

      The interview process was multifaceted and highly functional. It was respectful, professional and demonstrated a level of thoroughness that was indicative of a company that invests highly in its team. 'Next steps' were always clearly communicated throughout the process (which was appreciated) and replies throughout the process were always timely and efficient. Initial interview, followed by a project/ presentation based on concepts about the role and case studies. This was followed by the applicant presenting their work to the larger team and a group discussion. Career aptitude testing to ensure compatibility with scope of the role and team. Final interview with more of the team and customized targeted questions based on the aptitude testing.

      Interview questions [3]

      Question 1

      What is the role of a client success organization in a modern SaaS company?
      Answer question

      Question 2

      What are the specific values of this company that resonate with you the most?
      Answer question

      Question 3

      Tailored general behavioural in situ questions specific to the applicants prior experiences.
      Answer question
      2