Call Center Agent applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.5% positive. This is according to Glassdoor user ratings.
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I went to HSBC and was asked some interview questions after they explained the organisation and the role, they also showed us around the office space. The results of the interview was very quick.
Interview questions [1]
Question 1
Describe a time that you had to deal with a difficult customer
I applied through an employee referral. The process took 4 weeks. I interviewed at HSBC in Nov 2020
Interview
1) HR interview -quick overview of your resume, general questions, etc..
2)Video Interview- video recording, you have 2 days to complete, about 6 questions, mostly behavioral questions
3) Manager Interview-30-40 mins
Interview questions [1]
Question 1
1)why hsbc?
2) how do you understand the responsibilities of this job
3) work under pressure?