Customer Service Advisor applicants have rated the interview process at HSBC with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 61.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 23 days to get hired, when considering 33 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 38 days.
Common stages of the interview process at HSBC as a Customer Service Advisor according to 33 Glassdoor interviews include:
One on one interview: 22%
Phone interview: 22%
Personality test: 17%
Skills test: 15%
Presentation: 7%
Background check: 6%
Drug test: 4%
Other: 4%
Group panel interview: 1%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
It was pleasant and they made me feel at ease. They presented the role with some preliminary info and then went on to ask me some STAR questions, to then roleplay two customer service situations.
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?