You're asked to submit a video of yourself - this purely for the sake of checking whether or not you look like a 'Honey' or not. Once that's established you're invited in store and asked to spend an hour interacting with customers. You'll need some charm (or grit) to persuade them from here, because soft-spoken girls are looked over for girls whose natural talents include pressuring customers to buy whatever it is they're looking at and then some, the harder you push the better, and there are no limits to how pushy you're encouraged to be. Returns rates weren't analysed when I worked for this company, so as long as you got the product out the door, who cares about returns because of unhappy/unsatisfied customers.