Humu Customer Success Manager interview questions

I applied online and about a week later received a request to do a phone screening with the recruiter. I was very excited about this opportunity, and was looking forward to chatting with the recruiter. I figured the recruiter would be upbeat, and down to earth like how the reviews and website portray their employees to be. BOY, WAS I WRONG. Throughout the interview there were so many red flags and created such a bad candidate experience. I hope the recruiter was just having a bad day or something because it was probably one of the worst experiences I've had interviewing so far (and I have had my fair share of phone screenings). Here are some of the red flags 1. The recruiter asked me if I was familiar with the company. I did tons of research (since I was so excited) and could speak to it intelligibly. However, because of that, she literally responded with "Ok, then I don't really have to review the company since it sounds like you know who we are" ---UMMM Okay then. 2. She spoke incredibly fast, like she was in hurry, and wanted to hang up. 3. She didn't really bother to ask me about my overall experiences other than my current role, and in my opinion decided I wasn't a good candidate because of the quick 20 secs overview she allowed me to give. Instead of trying to get to know me and other things I have done. 4. From that moment, it was off to the races to hang up.I asked her several questions and 1 of them that stood out to me the most was her answer to my question "what 3 skills do you believe are the most important for this role?" SHE COULDN'T ANSWER IT!!! She said, I guess it would be presenting and being comfortable talking to c-suite execs. Those are the two skills I suppose, can't think of a 3rd one. We ended the call 10 minutes early. Overall, this unfortunately was the worst interview I ever had with a recruiter, specially because I was so excited about the role. The next day I received a rejection email stating my skills didn't align with the current role, which is absolutely untrue because their job description align 90% with my resume and what I do today. If the recruiter was more interested in getting to KNOW ME, and understand the role she was hiring for, she'd see that my experiences actually did match really well.

Interview process was fairly standard: Initial call with recruiter, second round phone call with VP of Client Services, 3rd round with cross-collab role, take home project, final round with hiring manager