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      ING interviewsING Customer Service Representative interviewsING interview


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      Customer Service Representative Interview

      5 Mar 2024
      Anonymous interview candidate
      Wyong
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ING (Wyong) in Nov 2023

      Interview

      The interview process was long, consisting of a telephone interview then a face-to-face group assessment. After an introduction and a few stories by current employees, we were broken into 3 smaller groups to solve a problem. An assessor was in the room the whole time. I think this section was to determine how you would work in a group setting. Next was 3 or 4 mini interviews that were somewhat intimidating. They were timed, and you were very conscious of the candidate before you who was already in the room as well as the candidate behind you waiting to enter the room. Overall, ING managed the process well but I found it highly intimidating and competitive which I don't believe always brings out the best in people.

      Interview questions [1]

      Question 1

      Give me an example of dealing with an aggressive customer. How did you handle the situation and why?
      1 Answer

      Other Customer Service Representative interview reviews for ING

      Customer Service Representative (CSR) Interview

      4 Apr 2025
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ING (Jacksonville, FL)

      Interview

      The interview process was nice. They were timely and succinct. They were respectful of candidate schedule. The purpose only one interviewee conducting the in person interview. They reviewed all pertinent information regarding salary benefits scheduling etc training was provided.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years?
      1 Answer

      Client Service Account Manager Interview

      25 Jul 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ING in Oct 2024

      Interview

      Colloquio motivazionale e conoscitivo al telefono con HR, secondo step più tecnico in ufficio con hiring leader e due team members. Ultimo step sempre al telefono con HR motivazionale. Comunicazione via mail/whatsapp.

      Interview questions [1]

      Question 1

      Domande tecniche su SEPA, Direct Debit, RIBA
      Answer question

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