I applied online. The process took 4 weeks. I interviewed at Intercom (Chicago, IL) in Apr 2023
Interview
I applied for and went through the interview process for a customer support engineer role with Intercom. I found the job listing on LinkedIn and applied because the role sounded close to what I was looking for. From the initial call with the recruiters to the offer, I had a great experience. The recruiters I worked with were the best and were supportive and lovely throughout the process. The interview process was straightforward: a phone screen, assessment, hiring manager interview, and a virtual onsite interview with five interviews. Each step of the way, everyone I encountered at Intercom asked great questions that I could comfortably answer based on my experience. They also provided wonderful answers to my questions, which helped me gain more insight into the company and the role. Overall, it was a pretty nice process getting to talk to the team at Intercom. I appreciated how straightforward and well-organized it was. I loved how sweet and welcoming everyone on the team was.
I applied online. The process took 1 week. I interviewed at Intercom (Dublin, Dublin) in Dec 2023
Interview
I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.
Interview questions [1]
Question 1
"Walk me through your CV"
"Give an example when you had to handle an angry customer"
I applied online. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Nov 2023
Interview
I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.
Interview questions [1]
Question 1
Give me an example of when you have to deal with an angry customer
Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
I applied online. I interviewed at Intercom (Dublin, Dublin)
Interview
1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.
Interview questions [1]
Question 1
1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.
