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      J.P. Morgan

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      J.P. Morgan interviewsJ.P. Morgan Customer Service Representative interviewsJ.P. Morgan interview


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      Customer Service Representative Interview

      4 Nov 2016
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at J.P. Morgan in Aug 2016

      Interview

      Process of application was quite the debacle. Face to face interview was great, but then communication between interviewer which was the hiring manager who sent recommendation to personal recruiter seemed to have gotten botched. Training start date had been given, and the account group i would be working was presented to me. Was told that I would get a phone call in 2 to 3 business days from recruiter..no call...day 5 I called, spoke with hiring manager, she was shocked I had not gotten call....she transfered me to the woman that was supposed to have called me, got a voice mail, I left 2 messages. Day 7 I called back, left another message. 5 days later, 2 days before start date I was called and told my qualifications were above and beyond the skill set they were looking for. Still unemployed.......

      Interview questions [1]

      Question 1

      Please give us one example of how you were able to assist an unhappy customer get beyond a difficult situation.
      Answer question
      3

      Other Customer Service Representative interview reviews for J.P. Morgan

      Customer Service Representative Interview

      6 Jul 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at J.P. Morgan

      Interview

      It was a phone call interview very typical interview questions. It lasted approximately 30 minutes and it was a standard phone interview, introduction, about the role then into the interview.

      Interview questions [1]

      Question 1

      A time i gave excellent customer service
      Answer question

      Client Account Manager Interview

      3 Apr 2024
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at J.P. Morgan (London, England) in Mar 2024

      Interview

      Applied online and received an invite to an in person interview in the London Victoria Embankment office. Interview started late due to poor time keeping by VP hiring managers. Due to the 30 minute slot a significant amount of time was lost. Questions were asked about my interest in the position and how I would prioritise requests. Although I was able to answer all questions and give relevant examples I found out later that I was not selected. They hired someone with irrelevant experience despite listing the complete exact reason for my rejection. I think it was more of a tick box exercise for them when they already had a favoured candidate.

      Interview questions [1]

      Question 1

      3 of your strongest traits, 3 of your worst person traits and why are you interested in this role.
      Answer question
      1

      Customer Service Representative (CSR) Interview

      31 Oct 2024
      Anonymous interview candidate
      Georgetown, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at J.P. Morgan (Georgetown, TX) in Mar 2024

      Interview

      one on one interview was great. The questions asked were easy to navigate. the experience overall was good.I would recommend interviewing with this company. I did not get the job.

      Interview questions [1]

      Question 1

      What can you bring as a rep to the company
      1 Answer