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      JCPenney

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      Customer Service Associate Interview

      31 May 2014
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at JCPenney (Tampa, FL) in May 2014

      Interview

      The interview wasn't a typical interview. There were two parts, for the first part the manager had us instruct one another on how to build a specific structure using these citiblocks. The idea seems easy, but we weren't allowed to touch the blocks and the structure had to look exactly like the picture shown. After this she then took people back one by one. I offered to go first and the manager asked some simple questions about how I would handle retail type situations and how my friends would describe me. The manager ended up offering me a position as a sales associate. The manager then explained the quotas I would have to fill and how much I would be paid and then I accepted the offer. Just waiting on a background check.

      Interview questions [1]

      Question 1

      Lets say you had thirty minutes left on your shift and you hadn't met your sales goal for the day. A women walks into shoes, looking for something specific, but then ends up not liking what she wanted. How would you insure that you met your sales goal and the customer left happy?
      1 Answer

      Other Customer Service Associate interview reviews for JCPenney

      Customer Service Associate Interview

      10 May 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      It was overall easy. I was contacted over the phone to set up the interview. It was informal and relaxed. Hiring manager went over some standard questions. Discussed availability, salary

      Interview questions [1]

      Question 1

      Previous experience in retail. Availability
      Answer question

      Customer Service Associate Interview

      9 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      was simple and quick, not many questions were asked, it was a group interview where we helped each other builds blocks and keep it from falling down. The manager was watching us use teamwork together to understand if we all fit into their team environment.

      Interview questions [1]

      Question 1

      what type of clothes/fashion are you familiar with/into?
      Answer question

      Customer Service Associate Interview

      9 Mar 2022
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at JCPenney (Houston, TX) in May 2019

      Interview

      Very easy and simple. Just answer questions with common sense. They ask several “what would you do in this situation” questions and they are pretty straightforward. Not hard at all.

      Interview questions [1]

      Question 1

      What do you do if someone tries to return and item without a receipt?
      1 Answer

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