Student Advisor applicants have rated the interview process at Kaplan with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
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I remember I had an online interview with two staff, and then had admin tasks after the interview on the same day, like using Microsoft excel and replying an email.
First a written case study - respond to the customer as a Kaplan's employee.
Second mock phone call with one of Kaplan's senior employees who pretend to be a student calling to inquire about one of the preparation courses.
I applied online. I interviewed at Kaplan (Los Angeles, CA) in Jan 2013
Interview
It was quick and got the job within a week. The currently updated the process so it will take longer to get hired. Mine took about a week but now it can take from two to three weeks