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      Lumen

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      Sales and Care Associate (Call Center) Inbound Interview

      28 Sept 2012
      Anonymous interview candidate
      San Marcos, TX

      Other Sales and Care Associate (Call Center) Inbound interview reviews for Lumen

      Sales and Care Associate (Call Center) Inbound Interview

      27 Nov 2016
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Lumen (San Marcos, TX) in Sept 2012

      Interview

      It was a group interviewing process with about 10 other people. Upon entering the waiting room I glanced into the office floor where sales and calls were being held, all employees were dressed in street clothing. By far CenturyLink was one of the most unprofessional interviews ive ever been on.

      Interview questions [1]

      Question 1

      There were no unexpected or difficult questions.
      Answer question
      1
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 6 days. I interviewed at Lumen (Phoenix, AZ) in Nov 2016

      Interview

      The hiring manager was very courteous and professional, It was quick simple and easy.Although the office area seemed a tad bit crammed I could tell they were clearly about their business and I can't wait to join their misfit of a team, I'll fit right in.

      Interview questions [1]

      Question 1

      How many years of customer service do you have?
      Answer question

      Sales and Care Associate (Call Center) Inbound Interview

      9 Oct 2016
      Anonymous employee
      Johnson City, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Lumen (Johnson City, TN) in Sept 2016

      Interview

      It was really easy. They e-mailed me immediately after I took the tests at home, the next day I had the phone interview, and the day after I had the face-to-face interview. Took about a week and a half for the drug test and background check, but everything was smooth sailing.

      Interview questions [1]

      Question 1

      Basically about previous work experience and there is a role-playing part. Both are pretty easy.
      1 Answer
      2

      Sales and Care Associate (Call Center) Inbound Interview

      23 Mar 2016
      Anonymous employee
      Minneapolis, MN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Lumen (Minneapolis, MN)

      Interview

      I took two proficiency tests in the application process. One was for MS Word and Excel proficiency and general computer skills (typing speed, etc.), and the other was a basic reading, knowledge, etc. type of "STAR" test. Neither of them was very difficult and certainly should not pose a barrier to someone with a good high school education or college degree.
      3