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      Lumen

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      Strategic Account Manager Interview

      18 Sept 2015
      Anonymous employee
      New York, NY

      Other Strategic Account Manager interview reviews for Lumen

      Strategic Account Manager Interview

      18 Jan 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 6 days. I interviewed at Lumen

      Interview

      Applied via a personal reference and interviewed with hiring manager. After first meeting, applied online and then took a skills/aptitude test. Offer was made within 3 days and the communication from Human resources was excellent. There was no negotiation on the base pay / commission structure - was a straight foward "take it or leave it" offer. I accepted the offer and was onboarded within 3 weeks

      Interview questions [1]

      Question 1

      no surprise questions, very standard sales interview
      Answer question
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 months. I interviewed at Lumen (New York, NY) in Mar 2012

      Interview

      Originally I got the interview as a referral from a friend. The interview process consisting of meeting with two sales managers, SE manager and the Director of Sales. The final interview with with the Director of Sales and an offer was made shortly thereafter.

      Interview questions [1]

      Question 1

      Since I was interviewing for a sales position, they asked about my past W2's.
      Answer question

      Strategic Account Manager Interview

      9 Aug 2013
      Anonymous employee
      Florham Park, NJ
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lumen (Florham Park, NJ) in Mar 2011

      Interview

      My initial first two interviews were via the phone. The first was to a HR recruiter/manager in Colorado and she asked general questions about my resume, the second was with the hiring manger who was required to ask a set of documented questions that were prepared by HR, and wasn't allowed to deviate from the script. He just wrote down the answers I gave and checked boxes rating the adequacy of my responses. Then I was brought into a panel interview with the hiring manager, a peer manager, and service delivery manager. I answered how I would handle several scenarios and after that I got a call with an offer two days later.

      Interview questions [1]

      Question 1

      Describe your method (in detail) of acquiring new customers? If a customer had a problem and we assigned engineering resources to solve it, but the customer solved it themselves and didn't want to pay, how would you handle that? Give them credit, make them pay, etc?
      Answer question
      6