I applied through other source. The process took 1 week. I interviewed at M7 (West Haven, CT) in Dec 2011
Interview
I met with the call center manager, and her assistant for roughly an hour. We spoke about the expectations of the job, and my experience with customer relations/customer support. I did not have an additional interview, I followed up via phone and that was the extent of the interview.
Interview questions [1]
Question 1
How will I be able to deal with hostile customers via phone
