I applied online. The process took 1 week. I interviewed at M7 (West Haven, CT) in May 2015
Interview
Pretty straight forward. Customer service oriented questions. One on one. The interviewing process is done in a timely manner from beginning to end. Interviewed with CEO's wife. She gave me the background of the company and introduced me to the secretary. The secretary (Holly) was personable as well as professional. Very small office setting. Call center takes up much of the office space.
I applied through other source. The process took 1 week. I interviewed at M7 (West Haven, CT) in Dec 2011
Interview
I met with the call center manager, and her assistant for roughly an hour. We spoke about the expectations of the job, and my experience with customer relations/customer support. I did not have an additional interview, I followed up via phone and that was the extent of the interview.
Interview questions [1]
Question 1
How will I be able to deal with hostile customers via phone
