The process took 1+ week. I interviewed at Marriott International (Toronto, ON) in Sept 2011
Interview
I was interviewed by the HR person. She was asking me a standard questions by reading from her notes and was taking notes while I was answering questions. Just general situation type questions. Give me the example of a difficult guest, give me the example of a situation when you overcome the expectations, example of a conflict wit the co-worker and how I deal with it. HR lady was very friendly and gave a lot of information about the hotel.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
