I applied online. The process took 3 weeks. I interviewed at Marriott International in Feb 2015
Interview
the interview took about an hour and a half, they asked me to come in at 10 am, i arrived on time but had me waiting for 30 minutes because they were 'busy'. they took me to the back and the hiring manager interviewed me, he wanted star format answers, some of the questions were a bit unexpected. Once the hiring manager was done he walked out and advised me the front desk manger would come in it took about 30 more minutes for the next manger to come in, he wasn't prepared and asked two questions and left the room, i waited alone for another 30 minutes thinking they would both comeback together, turns out i waited for nothing because one of the interviewers came back and told me to go ahead and go and they would call me within a week or two..
Interview questions [1]
Question 1
define luxury? what is one luxurious thing you own
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
