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      Marriott International

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      Front Desk Agent Interview

      31 Mar 2011
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Marriott International (Chicago, IL) in Mar 2011

      Interview

      The first week of March I applied for the front desk position and received a call from the HR manager to come in for an interview on the 15th. She stated that I would be meeting with her and the Hotel Manager. At the interview, I met with the HR Manager first. The first question, or statement was, " so, tell me about yourself,'' and I told her my story. She also asked me if she were to call my manager, what were some of the qualities that he would mention about me. We discussed the hours and my flexibility in schedule, and also asked me what I would look for in an employee if I were to do the hiring. Then I met with the Hotel Manager. He basically asked the same things, but added on some examples of my best and worst times working as a front desk agent. I thought the first interview went well, but was worried because I didn't receive a call back. HR called back in approx. 10 days to schedule me for a second interview with the front desk supervisor. She was more reserved and asked the same questions, and added on a question about teamwork. Overall, it was a really good interview. I haven't received a call back yet. I did call to see if the position had been filled, but the HR manager was out of town at the time, They still have not returned my call yet, and it's been about a week. So I'm hoping they are still deliberating :)
      2

      Other Front Desk Agent interview reviews for Marriott International

      Front Desk Agent Interview

      6 May 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Marriott International

      Interview

      It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.

      Interview questions [1]

      Question 1

      How do you deal with conflicts with coworkers?
      Answer question

      Front Desk Agent Interview

      14 Feb 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025

      Interview

      Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience

      Interview questions [1]

      Question 1

      Years of experience at Marriott
      Answer question
      2

      Front Desk Agent Interview

      19 Sept 2025
      Anonymous employee
      Hotel
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025

      Interview

      The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.

      Interview questions [1]

      Question 1

      Describe a difficult situation with a person
      Answer question

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