I applied online. The process took 1 day. I interviewed at Marriott International (El Segundo, CA) in Dec 2015
Interview
I met with the hiring manager in the lobby. We sat down. I told them about myself and what my future goals and plans are. We then began to go over my prior work experience. They went into detail what the position has to offer and what they were searching for in a candidate. They asked me a series of questions that would be relatable to prior work experiences and this current position.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.