I sent my resume to Corporate HR, and they responded within 4 weeks with a phone interview, and a subsequent office interview two weeks later. Having reviewed GlassDoor reviews on the position, I knew much about the process going in. The office interview was much as the other reviewers have said. With one exception. Having had industrial distribution experience in a big company, I was much more prepared for the position to start out minimalist, and only have advancement potential for the stellar employee. I was not disappointed by the process, and the resulting offer was a step up from my previous marketing position, albeit a step down from a previous industrial distribution position. An important aspect is the recognition that the company values its privacy, and yet plays in a well-known space. You have to really dig to get any information, but it's there. And the other industry players are well-known. Also, the call-center space is fairly uniform, and yet constantly evolving. Better, faster, stronger -- and you have to accept that it's critical to be ready to do the work, yet help the org grow.

phone interview, then in person interview, tour of the facility, One on one interview, then group interview with a manager, a staff member, and a recruiter. Sit down with a staff member to see the type of work you will be doing