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      Mercer Foods

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      Customer Service Representative Interview

      6 Nov 2017
      Anonymous interview candidate
      Modesto, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Mercer Foods (Modesto, CA)

      Interview

      I applied online, that same week I got a call from HR to set up a phone interview. I got an invite to an oral interview the following week. I interviewed with the same HR person who did the phone screen and two managers. Although they all had a set of questions they wanted to ask, I liked the fact that they went “off-script” at times which helped make the situation less intimidating. I realized things went south for me when one of the managers seemed to be fixated on the fact that I resigned from my last job without having one to fall back on.

      Interview questions [2]

      Question 1

      Tell me about a time when you had to deal with an upset customer.
      Answer question

      Question 2

      With regards to shipping and entering orders, tell me about a time where a mistake was made an how it was handled.
      Answer question
      2

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