National Citizens Advice interview questions

Lengthy and very detailed interview (took about an hour but had been asked around 15 questions). The first element of the interview, following the initial application, was a scenario-based 'test' on two areas they commonly deal with e.g. housing which is what I found most difficult and what ultimately (in my opinion) caused me to not get the offer as I was inadequately prepared. The interview was slightly intimidating and felt almost like a test, but the interviewers were friendly.

virtual interview with standardised questions. most are about what you would do in certain situations and what experiences you have that would help you in that role. they asked about what i know about the firm