I applied in March; the application included an online test that included a retail math component and a personality/situational judgement test. Within hours of completing the test, an HR person reached out to me to schedule a 30-minute video chat interview. I felt like that interview was quite easy and went well; at the end of it, the HR person asked to schedule me for a second 30-minute video chat interview with an HR manager. That interview took place less than a week later, and the person I spoke with said that the point of it was to get to know the candidates because they couldn’t implement the traditional method of inviting everyone to the headquarters for a day or two due to Covid. The manager was very easy to talk to but asked very little – I was essentially asked to tell her about myself and then received a follow-up question or two. She told me I did a great job and then gave me a chance to ask her questions about the program, and she gave me her email address in case I had additional questions that she didn’t have time to answer. I followed up with an email thanking her for the interview and included an additional question, to which I never received a response. A week later, I emailed again asking for a timeline regarding the interview process and also never heard back. I was disappointed to not move forward in the process, but I was more frustrated that they didn’t have the decency to tell me so and instead ghosted me. Seeing as Neiman Marcus prides itself on good customer service, the hypocrisy in their lack of respect for me as a candidate is especially appalling. The founders and Stanley Marcus, for whom superb customer service was the cornerstone of their values and business practices, would be extremely disappointed.
