OneFamily Customer Service Representative CSR interview questions
based on 3 ratings - Updated 14 Apr 2024
Averageinterview difficulty
Mixedinterview experience
How others got an interview
100%
Applied online
Applied online
Interview search
3 interviews
OneFamily interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at OneFamily with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at OneFamily overall takes an average of 39 days.
Common stages of the interview process at OneFamily as a Customer Service Representative CSR according to 2 Glassdoor interviews include:
Skills test: 33%
One on one interview: 33%
Personality test: 33%
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Good,a clear and thorough process, which was supportive.
The interview lasted around 15 minutes. They asked clear questions and made notes of the answers which I gave to them. One Family
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer.
I applied online. The process took 2 weeks. I interviewed at OneFamily (Brighton, England) in May 2021
Interview
Very general questions about what experience you have and how you would deal with situations/complaints. There was also a team building exercise. Overall it was quite a nice interview process.
Interview questions [1]
Question 1
about your experience How you would deal with customers on the phone Complaints
I applied online. The process took 3 weeks. I interviewed at OneFamily
Interview
Interview was in two parts, first part was general talking about my experience and about the job, second part was 'competency test', I was asked questions/scenarios. Lasted about 45 minutes. Was told I would hear back the next week, did not hear anything, sent an email, no reply.
edit: a few hours after posting this review I finally got a reply saying I did not get the job
Interview questions [1]
Question 1
1. Describe a time you had to deal with a difficult customer 2. Describe a time you over-achieved.