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      Client Success Manager Interview

      27 Feb 2019
      Anonymous interview candidate
      San Francisco, CA
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Orion (San Francisco, CA) in Feb 2019

      Interview

      The interview process was very thorough and took about two months from initial response to offer letter. The recruiter was extremely friendly and responsive, and my questions were answered quickly throughout the process. The employees I interacted with were very friendly and welcoming, and the office atmosphere was laid back. The salary offered was fair for the market. My only critical feedback would be that the office space itself (when I arrived for an on-site interview) seemed fairly disorganized, from work stations to the break rooms. This startup could probably use an office manager, or someone in charge of making sure internal organization is taken up a notch.

      Interview questions [6]

      Question 1

      Why do you want to work at Orion?
      Answer question

      Question 2

      What is your experience in the voice tech industry?
      Answer question

      Question 3

      How would you go about up-selling a client given the following set of circumstances? [insert scenario here]
      Answer question

      Question 4

      What are some of your greatest weaknesses?
      Answer question

      Question 5

      How much experience do you have working with SaaS; and have you ever trained non-tech-savvy clients on how to make the most of it?
      Answer question

      Question 6

      How do you handle conflict?
      Answer question

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