I applied online. The process took 2 weeks. I interviewed at Outreach
Interview
A fairly standard process of 3 stages:
1. Interview with Recruitment team
2. Interview with Hiring Manager
3. Mock QBR Presentation
The mock QBR is the most challenging part, which is 45 mins.
Interview questions [1]
Question 1
The questions are general about your background and the book of business you have managed. ARR, number of accounts, working with AEs etc.
I applied online. The process took 3 weeks. I interviewed at Outreach
Interview
Recruiter screen, convo with the hiring manager, round robin consisting of a peer customer success manager, hiring manager, VP of CS, and a Mock EBR exercise. Process took about 3 weeks
Interview questions [1]
Question 1
Standard CSM questions - prioritization of book, customer conflict and resolution scenario, adoption improvement example
I applied online. I interviewed at Outreach in Jan 2024
Interview
It's nothing as intense as other tech companies. I did 3 interviews and one business case. First with HR, then with the manager of the role, then with Piers, and finally, with a leader in the company. Most of them focused on my experience and way to address previous challenges.
Interview questions [1]
Question 1
- My experience.
- Specific scenarios I lived.
- My way of working (teams, individually, etc)
