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      RBC

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      Customer Services Representative Interview

      2 Sept 2009
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Services Representative interview reviews for RBC

      Customer Services Representative Interview

      16 Oct 2015
      Anonymous employee
      Montreal, QC
      Accepted offer
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at RBC in Aug 2009

      Interview

      it was an assessment at the mississauga office. The assessment is a virtual program of a company called secure secure securities system and l did very well but to my dissapointment l was told that l didn't pass. I've heard a lot of concern over the rbc financial drive office that assessment result r being manipulated for candidates of choice and it did happened to me. l was really disapointed and l was able to get a fantastic offer from another after they put me thru skill set and assessment that was harder than rbc financila drive test. I did realy well and this really convinced that rbc recruitment process is not transparent.

      Interview questions [1]

      Question 1

      ask the recruiter after the assessment by mail and call what l can do to improve myself
      1 Answer
      1
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at RBC (Montreal, QC) in Oct 2015

      Interview

      I applied online and after a few weeks I received an email asking me to do an online test took a test online then a phone interview, the online test was kind of long with some repetitive questions but in general was fairly easy and not complicated.

      Interview questions [1]

      Question 1

      questions related to my personality questions related to bank operations questions related to my past experiences questions related to my reactions to different situations
      Answer question
      20

      Customer Services Representative Interview

      15 Dec 2014
      Anonymous interview candidate
      No offer

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at RBC

      Interview

      Behavioral Question on Phone, Then interview with 2 managers where they ask about your qualities, about your past job, etc. " If I call you past employer, what will they tell me about you?"

      Interview questions [1]

      Question 1

      What motivates you every day in your life?
      Answer question
      16

      Customer Services Representative Interview

      28 Jan 2015
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at RBC in Dec 2014

      Interview

      Had a group interview at Downtown Hamilton.Applied online in October .Received the E-mail to the group interview On early December.Introduce your partner.First Role Play ,selling random stuffs to HR.(pen,hat,notebook).Second Role play,how to handle a irate customer meanwhile providing solutions to their financial needs

      Interview questions [1]

      Question 1

      How to handle a irate customer meanwhile providing solutions to their financial needs.
      Answer question
      18