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      REI

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      Customer Service Representative Interview

      28 Aug 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at REI

      Interview

      I went into the downtown Seattle location and asked if they were hiring and they said yes and also informed me that there were regular interview sessions weekly. This was a group interview and all I had to do was show up at one of the weekly sessions. There was no internet application to fill out. When I showed up to the interview, there were easily 100 people there in their big conference room. There was a general introduction where each person was asked to stand and tell everyone their name and one interesting fact about yourself that you think others might find interesting or unique. Then, we broke into groups and were given the assignment to find the best way to sell an item to a customer. After having been given some time to think about how to do that, each group did a role play in front of the rest of the other interviewees. It was actually a pretty fun experience. Then, a manager came around to each of the groups to talk to us and take notes about us.

      Interview questions [1]

      Question 1

      The most difficult and unexpected task was getting up and speaking and role-playing in front of the rest of the interviewees, but all of the other people were very nice and positive and it made the experience fun despite that little bit of anxiety and awkwardness. I didn't really know what one interesting thing to say about myself when it came my turn to do so, but I did find something
      1 Answer

      Other Customer Service Representative interview reviews for REI

      Customer Service Representative Interview

      5 Sept 2025
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at REI

      Interview

      During the interview process the staff was Friendly there was a Standard zoom call interview. Once hired there is Group onboarding. Lots of information and in depth training. Training from the floor team was really helpful.

      Interview questions [1]

      Question 1

      Tell me about a time that you handled a difficult customer
      Answer question

      Customer Service Representative (CSR) Interview

      14 Feb 2025
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at REI (Virginia Beach, VA) in Feb 2025

      Interview

      Wow it was fantastic the person that I interviewed with was so understanding it was like I was talking to someone I knew for years. I can’t wait to go to orientation!!

      Customer Service Representative Interview

      29 Apr 2024
      Anonymous employee
      Norwalk, CT
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at REI (Norwalk, CT)

      Interview

      It was a group interview with a bunch of other candidates, we watched videos and broke down into groups to discuss various topics and scenarios that may happen in a retail scenario

      Interview questions [1]

      Question 1

      After watching a video, they had us break down into groups and discuss what we saw as they took notes
      Answer question

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