Received an email from Recruitment a day after application. Set up an interview via Skype, this was the first round with other Player Support Leads. There were technical difficulties at first, but the guys over at Recruitment were top notch at handling the situation and quickly rescheduled. The interview at a later date was on the border of "laid back" and "professional", which was really good. Usual questions about what you know about the company and it's product, what are your relevant skills and how you would handle different types of situations. Not so long after this, Recruitment sent a letter to schedule a second interview, this time with a Player Support Manager. Same atmosphere as on the first, but questions were more specific, more ITIL centric, how to handle more complex situations etc. Sadly, despite of having several years of experience in this area, I got a negative feedback after this. But overall, the way the interviews were scheduled and how they went, it was a positive experience. It's a real shame that due to some policy, the company does not provide any sort of feedback.