I applied online. The process took 2 weeks. I interviewed at Ritz-Carlton (New York, NY) in Feb 2016
Interview
A lot of contextual and situational questions. I was asked how I would manage difficult clients. I was asked how I was going to make guests feel welcome. It's important to be enthusiastic about the job and show how you can make different types of clients feel happy.
Interview questions [1]
Question 1
I was asked to simulate the reception of a new guest.
