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      Robinhood

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      Head of Customer Support Interview

      21 Jun 2016
      Anonymous interview candidate
      Palo Alto, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Robinhood (Palo Alto, CA) in Jun 2016

      Interview

      Steps 1. Was contact via email by their internal recruiter and he scheduled a phone screen. (30-45 min). 2. Recruiter scheduled phone interview with the Chief Operating Officer who the position would report to. (45-60 min). 3. The third round was with the Head of Customer Success and was over the phone as well. (45-60 min). Personally I thought the interviews went well and never got any feeling otherwise. That showed me that they are most likely great people to work with. A few days after my last phone interview, I was notified via email that they had decided not to move forward with my candidacy. I asked for feedback, but was told that their policy was not to give feedback. I was bummed about that because I am always on the lookout for feedback, positive or negative.

      Interview questions [2]

      Question 1

      KPI's were a theme across all three interviews. It was pretty clear how important it was to their business strategy, which was nice to hear. For the most part, however, they wanted to know about my experience.
      1 Answer

      Question 2

      The recruiter asked about my salary and wanted to make sure I was okay with their range so we wouldn't waste each others time. (Perfectly fair question, IMHO)
      1 Answer
      9