Sensée Interview Questions | Glassdoor.co.uk

Sensée Interview Questions

Interviews at Sensée

12 Interview Reviews

Experience

Experience
66%
17%
17%

Getting an Interview

Getting an Interview
100%

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Interview

    Asked to see Home Office and basic experience questions. It had a lot of lag and made everything wack. I personally did not enjoy it at all. They have to reconsider allowing people with different IPS since there is no issue with VPNs, specially in times of corona virus and a need to work from home.

    Interview Questions


  2.  

    Outbound Call Handler Interview

    Anonymous Employee in Strabane, Northern Ireland
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Sensée (Strabane, Northern Ireland) in May 2020.

    Interview

    It was a web interview in virtual room meeting was easy enough and the interviewer was very friendly made me feel at ease it. I found the interview ok and I dont like interviews

    Interview Questions

    • How would u manage doing the same thing over and over again   1 Answer
  3.  

    Customer Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sensée.

    Interview

    Interview was initial online apply and an online tests which took about 1 hour 30 mins but will vary from person to person as there's no time limit.. if your application is successful then you get invited to a webcam interview and you attend that through a virtual online office and be interviewed on there.. the first interview is about yourself and what you've done in the past and why you want to work for sensee ect.. you will be told if your eligible for a second interview which is more detailed questions to see if your suitable for the role and you have to provide answer and example to questions.
    I am very happy with the interviewing process at sensee Its the most welcoming company I've ever been in contact with.

    Interview Questions

    • How would you like to be managed and what is your ideal manager?   Answer Question

  4. Helpful (1)  

    Home Agent - Customer Services Interview

    Anonymous Employee in Liverpool, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Sensée (Liverpool, England) in December 2019.

    Interview

    Once application is sent you receive a confirmation email of being received, soon after I was congratulated and invited for a web interview. There was an initial interview to see basically if you are right for the position applied for, meet and greet get to know what you are like and what you want to achieve etc. Then you are invited for second stage interview where it is related to a specific account you would be working on if employed by Sensee, from that if the interviewer feels you are a good match they contact you within a few weeks time with a job offer and start date.

    Interview Questions

    • If a customer wants to complain how would you deal with it and how would you resolve it   Answer Question

  5. Helpful (3)  

    Customer Service Helpdesk Advisor Interview

    Anonymous Employee in Caerphilly, Wales
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sensée (Caerphilly, Wales) in August 2018.

    Interview

    Application online via the sensee.co.uk careers site, you the receive an invitation to attend a webcam interview conducted via adobe connect. They then communicate the outcome via email within 48 hours but mine was much sooner.

    Interview Questions

    • Can you think of a specific time where you have received great customer service.. what were factors that made the service great?   Answer Question

  6.  

    Customer Service Interview

    Anonymous Employee in Leith, Scotland
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sensée (Leith, Scotland) in January 2018.

    Interview

    Quite lengthy process was invited back for a 2nd interview, interviewers were very nice and put me at ease. Not a lot more I can say about it but this wants me to enter 30 words.

    Interview Questions


  7. Helpful (8)  

    Customer Service Advisor Interview

    Anonymous Employee in Plymouth, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Sensée (Plymouth, England).

    Interview

    You initially have a telephone interview, then if you get through to the next stage you have a virtual one to one interview via a webcam on adobe connect. If successful with that you have a group assessment via adobe connect with timed tests , and another interview . You find out with in about 2 days

    Interview Questions

  8.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Downpatrick, Northern Ireland
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Sensée (Downpatrick, Northern Ireland) in January 2017.

    Interview

    Online Interview via Adobeconnect interview room. Initial conenction issues with PC version but eventually connected through phone app. Various questions varying in degree of difficulty in that it became apparent as the interview progressed that they were not really looking for your own opinions but rather a pre-defined set of generic answers that could be ticked off a list.

    Interview Questions

    • What do you think constitutes excellent customer service?   Answer Question

  9. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Sensée (London, England) in April 2016.

    Interview

    Complete the online application and then if that passed you get a one to one phone interview. If you pass that interview you are invited to a 2 - 4 hour virtual interview when the role is clearly explained to you and the clients available. You are given full information on each client and the role and then you complete some on line assessments. You then have a one to one interview with a manager and they view your working area. If you pass all the above you are matched to a client and offered a contract

    Interview Questions

    • Common sense questions linked around customer services, your skill and abilities and also computer and keyboard skills   1 Answer

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Wakefield, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Sensée (Wakefield, England) in February 2015.

    Interview

    I applied online through the website had a telephone interview with a warm friendly lady was invited to an online assessment day where we had 1 to 1 interviews role play and scenarios discussed individual clients and was offered a place 2 days later

    Interview Questions


Don't Miss Out On a Job You Love
Upload a CV to easily apply to jobs from anywhere. It's simple to set up.