I applied through other source. The process took 1+ week. I interviewed at St. Charles City-County Library District (Saint Charles, MO) in Apr 2016
Interview
A very detailed interview with the circulation manager and one of the library assistants. They alternated asking pre-scripted questions. The manager took notes during the interview. Both women were very friendly, but the questions did not give me a chance to tell them more about myself and my situation. The focus was only on past customer service experience.
Interview questions [1]
Question 1
Describe a time when you were able to successfully help a customer, and alternatively, describe a time when a customer service situation did not go well.
