I applied through an employee referral. The process took 1+ week. I interviewed at Staples (Framingham, MA) in Jun 2010
Interview
Easy. They show you a good time in the office and have you shadow an all star before a typical sales interview
Average interview
Application
I interviewed at Staples (Aurora, CO)
Interview
The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Interview questions [1]
Question 1
How would you handle an upset or frustrated customer?
Very fair process. They ask routine questions and have a multi step interview process. Everyone is met with was awesome. Definitely need to show up prepared and ask engaging questions
It is quite difficult to get in the job. Solid experiences are required. More asking on enterprise-level tasks, and heavy daily duty required. I do recommend to try this positon if available,