How do you handle stress in a fast phase environment

Tell me about your IT experience What does on time mean to you? How do you deal with an irrate customer? What do you do if a customer has a problem that isn't in the knowledge bases or wasn't in the training at all? Tell me about a time you went above and beyond with a customer Why do you want to switch from your current job? How would you describe yourself in three words? How would you find an ip address? How would you help someone power on a new corporate smartphone if they have never worked with one before? How would you help them get to the home screen? lets say your laptop doesn't turn on, what would you check to fix it? How do you troubleshoot it? What would you say is your greatest weakness? What would you do if the person who was going to cover your shift doesnt show up on time? What are your IT career goals?