SupportNinja Technical Support Representative interview questions

I had my first interview with them and I was waiting for an update regarding my application I contacted them, and they told me I would be contacted before the end of the week .... week ended with no update whatsoever I sent a second email asking for an update and I was simply ghosted and I can see this pattern in many of those reviews, I find this as very unprofessional and the sad thing is that they would much rather give me an apology here( just like some eagle who wants to wash whatever reputation they have left) in my reviews than simply answer my email with is exactly the reason I am writing this review in the first place.