The interview is just two rounds: HR and the Manager. It's all standard behavioral questions that any solid customer support person could easily ace. They just want to hear how you handle typical situations, solve problems, and talk to customers. If you've got experience dealing with people, you will honestly breezed right through it.
I applied online. The process took 1 week. I interviewed at TD Insurance (Halifax, NS) in Dec 2021
Interview
It was easy. Informative and friendly people. Accommodated needs and answered all the questions. No stress and felt like they were interested in what was being said. Good overall for TD Insurance.
I applied online. The process took 2 weeks. I interviewed at TD Insurance (Halifax, NS) in Feb 2025
Interview
Pretty easy and fast. First round with HR, second and final with coach.
Took about 2 weeks for the whole process. Basic behavioral and work experience questions. Overall a great experience.
Interview questions [1]
Question 1
What is the difference b/w customer service and customer experience