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      Customer Service Representative I Interview

      13 Jul 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Service Representative I interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer

      Application

      I applied online. The process took 4 weeks. I interviewed at TD

      Interview

      I was originally applying for a Teller position, but HR suggested that I applied for a CSR position given my qualifications! I've never seen a department do that...! I had filled out my application online as usual, and completed an online assessment. A regional HR Rep responded by email wanting to schedule an interview. The interview was by phone, 1 on 1, and that's when the rep said "I don't know why you're applying for a teller position when you should aim higher". I did not know how it would go if I applied for a higher position given that I had no experience in finance or banking. Maybe it was due to my having a Bachelor's degree? I don't know. So I accepted the bump up, and then I went to an interview with the store managers about 1 week later. The interview process was straightforward, wasn't intimidating (for my interviewers anyway), and had no curveballs or surprises. The same day of my in person interview with the two managers, the HR rep called me to give me the good news. I was asked how much I was wanting to make per hour, and I gave a reasonable amount that is expected, but the final wage came out to be $4.00 less per hour. So I guess salary wasn't negotiable? Compared with all of the other upper entry level positions I was applying for, this one had the shortest and most efficient interview process. So far I am loving my job and wouldn't ask for a better first job in banking! I hope that your experience with HR is as good as mine was.

      Interview questions [1]

      Question 1

      What was the most notable time that you went out of your way to impress or wow the customer?
      Answer question
      1
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1